Your Privacy Is Our
Top Priority

Introduction and Scope

tk5566 ("we", "us", or "the platform") operates a premium service for online gaming users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use the tk5566 website, application, or other related services, how that information is processed, who it may be shared with, and what steps we take to protect your information.

By using our platform you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services. Before reading this Policy, we also recommend reading our Terms and Conditions.

tk5566 fully respects the privacy of its users. We never sell your personal information to third parties and use it only for the limited purposes described in this Policy.

1. Information We Collect

tk5566 collects various types of information in order to provide its services. A detailed description of each category is given below:

1.1 Registration and Account Information

When you open an account with tk5566, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only users aged 21 and above may register)
• Valid email address
• Username and encrypted password
• Bangladesh address (district and division)
• Preferred language and currency (BDT/Taka)

1.2 Financial and Payment Information

To process transactions we may need the following information:

• bKash, Nagad, Rocket, or Upay account number (partial, for verification purposes)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, time (Bangladesh Standard Time, BST, UTC+6) and amount

Important: We never store your full card number or mobile banking PIN/password. All financial transactions are completed through a payment gateway that uses its own encryption.

1.3 Technical and Usage Information

The following information may be collected automatically while you use the platform:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Page visit time and duration
• Gaming activity logs (bets, wins, losses, session time)
• Information collected from cookies and similar tracking technologies

1.4 Identity Verification Documents (KYC)

For transactions above a certain amount or for account verification, we may request a copy of a National Identity Card (NID), passport, or similar government-issued document. These documents are used solely for verification purposes and are stored securely.

2. Purpose of Using Information

We use the information collected for the legitimate purposes described below. tk5566 never sells your information to advertising networks or unrelated third parties.

2.1 Service Operation and Improvement

• Creating, managing, and securing accounts
• Processing deposits and withdrawals (minimum deposit ৳500, minimum withdrawal ৳800)
• Managing bonuses and promotional offers
• Tracking the VIP program and cashback tiers (Bronze, Silver, Gold)
• Improving the quality of gaming services
• Resolving technical issues and providing customer support

2.2 Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Implementing Anti-Money Laundering (AML) policies
• Detecting and preventing fraud
• Age verification (for users aged 21 and above only)
• Enforcing responsible gaming policies

2.3 Personalized Experience

• Recommending games based on your preferences
• Displaying Bangladesh cricket events (BPL, T20, ICC) and other preferred events
• Remembering your language and currency preferences
• Sending relevant promotional information (with your consent only)

2.4 Security and Fraud Prevention

We may analyze your information to protect the security of your account and the integrity of the platform. If unusual activity is detected, we will contact you or take protective measures.

3. Information Sharing and Disclosure

tk5566 does not sell, rent, or exchange your personal information with third parties. Some information may be shared in the limited circumstances described below:

3.1 Service Provider Partners

We work with certain trusted third-party organizations that help us operate our services, such as:

• Payment processing organizations (bKash, Nagad, Rocket, Upay and banking partners)
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.)
• Identity verification services
• Cloud storage and IT service providers
• Fraud prevention and cybersecurity partners

These organizations receive only the minimum information necessary to provide their specific services and are required to meet our privacy standards.

3.2 Legal Obligations

We may be required to disclose necessary information in response to a court order, legal process, or a valid request from a government authority. Such disclosure does not constitute a breach of our Privacy Policy.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such circumstances we will notify you in advance.

4. Cookies and Tracking Technologies

The tk5566 website uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve the quality of our services.

4.1 Types of Cookies

• Essential cookies: Essential for login sessions and security; the platform cannot function without them.
• Functional cookies: Remember your language, currency, and gaming preferences.
• Analytics cookies: Collect anonymized data to help us understand how our services are used.
• Security cookies: Used for fraud detection and account protection.

4.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly. You will have the option to withdraw your consent for analytics cookies.

5. Data Security Measures

tk5566 has adopted industry-standard technical and organizational measures to protect your information.

5.1 Technical Safeguards

• SSL/TLS encryption — all data transmissions are secured
• Passwords and sensitive information stored in encrypted form
• Two-Factor Authentication option
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Data backup and recovery systems

5.2 Organizational Safeguards

• Regular privacy training for staff
• Need-to-Know Basis data access policy
• Strict internal policies for data processing
• Rapid response plan in the event of a data breach

5.3 Acknowledgment of Limitations

Complete security cannot be guaranteed when transmitting or storing information over the internet. We strive to ensure the highest standard of protection, but no system is one hundred percent secure. It is your responsibility to keep your account password confidential and not share it with others.

6. Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For as long as the account is active and for the legally required period after the account is closed.
• Financial transaction records: For an extended period as required by legal obligations.
• KYC documents: From the time of verification for the legally required period.
• Technical logs: Generally from a few months up to one year.
• Marketing communication preferences: Until you withdraw your consent.

At the end of the set period we securely delete or anonymize the information so that it can no longer be linked to you.

7. Your Rights and Choices

As a registered user of tk5566 you have the following rights regarding your information:

7.1 Right to Access Information

You may request from us at any time to find out what information we hold about you. We generally respond to such requests within 30 working days.

7.2 Right to Correct Information

If any of your stored information is incorrect, you may contact us to have it corrected. You can also update some information directly through your account settings.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, it may not always be possible to delete all information immediately due to legal obligations (such as financial records) or technical limitations.

7.4 Withdrawal from Marketing Communications

You may remove yourself from promotional emails and notifications at any time. This can be done through your account settings or by contacting our support team (24/7 live chat). However, important service-related notifications will continue to be sent.

7.5 How to Exercise Your Rights

To exercise any of your rights or to raise a complaint regarding your information, please contact us using the methods below:

8. Protection of Minors

tk5566 is operated exclusively for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If someone has registered by providing a false age, that account will be closed and the associated information will be deleted.

If a parent or guardian believes their minor child has registered on tk5566, please contact [email protected] immediately. We will take prompt action.

9. International Data Transfers

Some of our technology partners or game software providers may use servers located outside Bangladesh. For such international data transfers, we ensure that:

• The recipient organisation maintains adequate data protection measures.
• Only the minimum data necessary to provide the service is transferred.
• Transferred data remains encrypted.
• Third parties are bound by contract to meet our privacy standards.

10. Policy Changes and Updates

We may update this privacy policy from time to time. In the event of any significant change:

• The "Last Updated" date at the top of the page will be revised.
• A notification may be sent to your registered email address.
• You may be asked to accept the revised policy when logging in to the platform.

Continued use of the platform after a policy change will be taken to mean that you have accepted the new policy. We therefore recommend checking this page regularly.

11. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights, please contact us:

We respect your right to privacy and consider every request with care. Thank you for choosing tk5566.